Terms & conditions

1. Acceptance of terms

By accessing and using the services of Saif Tourism ("we," "our," or "us"), you accept and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our services.

2. Services

Saif Tourism provides travel and tourism services including but not limited to:

• Tour packages and excursions
• Hotel bookings
• Car rentals
• Visa and ticketing services
• Airport transfers
• Customized travel itineraries

3. Enquiries and payment

3.1 Enquiry and confirmation

Website requests are enquiries, not confirmed bookings. All services are subject to availability. A reservation is confirmed only after you receive written confirmation from us and any required payment has been received.

3.2 Payment terms

Payment terms vary by service. Generally:

• Full payment may be required when a booking is confirmed
• Some services may require a deposit with balance due before service delivery
• Accepted payment methods will be communicated during the enquiry and confirmation process
• Published rates on the website are guides (“From” prices) and may change after we confirm dates, guests, and inclusions

4. Cancellation and refunds

4.1 Cancellation by customer

Cancellation policies vary by service. General terms:

• Cancellations must be made in writing to be valid
• Refund amounts depend on the cancellation notice period and service provider policies
• Administrative fees may apply

4.2 Cancellation by us

We reserve the right to cancel bookings due to circumstances beyond our control. In such cases, we will provide a full refund or alternative arrangements.

5. Travel documents and requirements

It is your responsibility to:

• Ensure you have valid travel documents (passport, visa, etc.)
• Meet all entry requirements for your destination
• Obtain necessary vaccinations or health certificates
• Comply with all applicable laws and regulations

6. Limitation of liability

Saif Tourism acts as an intermediary between you and service providers. We are not liable for:

• Acts or omissions of third-party service providers
• Loss or damage to personal belongings
• Changes or cancellations by service providers
• Force majeure events beyond our control

7. Travel insurance

We strongly recommend that you obtain comprehensive travel insurance covering medical expenses, trip cancellations, and personal belongings.

8. Modifications to services

We reserve the right to modify or cancel services due to circumstances beyond our control. We will make reasonable efforts to provide alternatives or refunds as appropriate.

9. Intellectual property

All content on our website, including text, images, logos, and designs, is the property of Saif Tourism and is protected by copyright and trademark laws.

10. Governing law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.

11. Contact information

For questions about these Terms & Conditions, please contact us: